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About Us
Access2all are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at michael (at) access2all.co.uk
Making A Purchase
Making a purchase could not be easier. Just use our on-line enquiry form for a rapid response. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods from us you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Advice and the suitability of the product(s)
All goods purchased from Access2all are at the request of the purchaser unless after a visit or an audit they have been recommended by Access2all. Otherwise because we cannot see you we cannot be expected to ensure that any product purchased on this site, either by phone or online, is suitable for your use. This is a responsibility you must accept yourself. Any information offered by any member of our staff, either on the phone or online, is for general guidance purposes only. If you have any doubts at all as to the suitability of any specific product for your own use, we recommend that, prior to purchase, the opinion of a qualified access auditor is sought.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer's brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
Time Limitations for Notification of claims
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, Access2all must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Access2all, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.
Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer's statutory rights. Short use items such as gloves, Cast protects etc are not covered by the 12 month warranty.
Cancellation of Orders
Orders cancelled will be subject to the manufacturer's cancellation policy..
Refunds
Are subject to manufacturers refund policy
Faulty Goods
If you think that the product you have purchased is faulty we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you. This does not affect your statutory rights.
A fee of 15% + carriage is charged on returns, which prove to be non-defective. It is therefore imperative that you make contact with ourselves or manufacturer first before returning a product. The fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Delivered Defective
If the product falls within the manufacturer's Delivered defective period, a replacement product will be offered to you under the manufacturer's policy.
Postage / Carriage Charges
Carriage costs will be quoted at the time of order placement and will be included in the final invoice value. All carriage will be organised by Access2all, unless requested otherwise.
Access2all will only cover/refund collection or delivery charges if any of the items are Delivered Defective , Damaged or has been incorrectly sent. In all other circumstances the customer is responsible for all carriage charges.
Carriage costs will be quoted at the time of order placement and will be included in the final invoice value. All carriage will be organised by Access2all, unless requested otherwise.
Delivery Schedul
We dispatch your order in line with the delivery commitment made at the time of order placement.
Tax Charges
We are a not a Vat registered company
Guarantee Returns Policy
We can only accept returns in their original packaging.
In the unlikely event of a fault developing with any product supplied by Access2all the faulty items can be returned to the manufacturer in accordance with their product guarantee.
Access2all's liability is limited solely to the goods they produce direct. All assistance will be provided to supporting the return of faulty goods to the manufacturer and providing a replacement ASAP. Providing the fault is due to poor quality or transit damage and not customer miss use. The final decision will be made by the manufacturer of the goods in question..
Reaching Us
If you need to reach us, please email us on michael@access2all.co.uk, alternatively, you can call on 01912092906, mobile 07862162276.
Privacy Policy
Access2all are committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. The information we collect about you will only include data which is required for us to process your order.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely.
Retention of Title
Will only pass to the buyer once Access2all have received full payment for the goods.
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law. |
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